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Terms and Conditions
The Terms and Conditions below apply to all activities of Kring Vrienden van ‘s-Hertogenbosch and tickets reserved on DagjeDenBosch.com and MuseumKruithuis.nl.
Download the Terms and Conditions as a PDF: Terms and Conditions_2025
Article 1 Definitions
1. In these terms and conditions, the following definitions apply:
a) De Kring: the association ‘Kring Vrienden van ’s-Hertogenbosch’ and all foundations and organizations associated with De Kring.
b) The terms and conditions: the general participant conditions of De Kring.
c) Participant: any person or legal entity that in any way, directly or indirectly, enters into an agreement with De Kring regarding attending an event to be organized by De Kring.
d) Proof of participation: proof of participation in activities organized by De Kring, which in some cases also includes the admission ticket for entry to various cultural-historical sites or buildings.
e) Events: all cultural activities organized by De Kring, which include but are not limited to:
City walks and guided tours
For all information and reservations:
Kring Vrienden van ’s-Hertogenbosch
– Parade Desk, Parade 12, 5211 KL ‘s-Hertogenbosch, phone: 073-613 50 98
– Bolwerk Desk, Sint-Janssingel 25, 5211 DA ’s-Hertogenbosch
– Huis van Bosch Desk, Markt 29, 5211 JV ’s-Hertogenbosch
– Museum Kruithuis Desk, Citadellaan 7, 5211 XA ’s-Hertogenbosch, phone: 073 – 612 40 06
For current desk opening hours: click on ‘About DagjeDenBosch.com’ (top right of this page)
Boat tours
For all information and ticket sales:
Kring Vrienden van ’s-Hertogenbosch
– Bolwerk Sint-Jan Desk, Sint Janssingel 25, phone: 073-612 23 34
– Parade Desk, Parade 12, 5211 KL ‘s-Hertogenbosch, phone: 073-613 50 98
For reservations: 0900-2020178 (€0.90 per call)
For current desk opening hours: click on ‘About DagjeDenBosch.com’ (top right of this page)
For sailing times and routes: see the relevant activity
Article 2 Applicability
2.1 These terms and conditions apply to all activities and agreements relating to activities of De Kring and tickets reserved on DagjeDenBosch.com and MuseumKruithuis.nl, and to all actions to be performed for the execution of the relevant agreement, unless these terms are explicitly deviated from in writing prior to the conclusion of the agreement.
2.2 The applicability of the terms and conditions does not affect the possible applicability of other (contractual) conditions and/or regulations of De Kring.
2.3 The applicability of general terms and conditions of third parties, including the participant, is explicitly rejected by De Kring. These terms and conditions always take precedence and are therefore exclusively applicable to all agreements concluded by it.
2.4 In the interpretation of these terms and conditions, the Dutch language prevails, even if they have been translated into another language.
Article 3 Quotes and Offers
3.1 Every quote or offer from De Kring is merely a non-binding invitation to the participant to enter into an agreement with De Kring; no rights can be derived from the quote or offer in any way if the product to which the quote or offer relates is no longer available in the meantime.
3.2 De Kring cannot be held to its quotes or offers if the participant can reasonably understand that the quotes or offers, or a part thereof, contain an obvious mistake or clerical error.
Article 4 Conclusion of the Agreement
4.1 The agreement is concluded exclusively when De Kring and the participant have accepted the terms of the agreement in writing.
4.2 Registration and/or confirmation for an activity organized by De Kring is done in writing. One can register for or confirm an activity both by telephone and via the internet. When confirmation takes place by telephone or via the internet, these terms and conditions also apply to the concluded written agreement.
Article 5 Reservations and Payment
Individual (single tickets)
5.1 For reservations and single ticket sales for individual city walks, guided tours, boat tours, and museum visits, see DagjeDenBosch.com. Participants can reserve tickets up to 15 minutes before the start of the activity.
5.2 When reserving tickets, the participant is immediately directed to the Mollie payment environment and pays for the desired tickets.
5.3 The participant’s credit card is charged immediately upon payment.
5.4 If the participant calls the reservation line, they will receive a payment request by email which must be paid immediately.
5.5 All payments to De Kring are made without suspension or set-off.
Groups
5.6 City walks for groups are possible at any desired time.
5.7 Guided tours of St. John’s Cathedral, St. John’s Tower, Zwanenbroedershuis, and the Town Hall for groups are possible at any desired time, provided opening hours allow.
5.8 A maximum group size of 15 people applies to guided tours and city walks.
5.9 There is no minimum group size; the group rate remains unchanged.
5.10 A group reservation for guided tours and city walks can be made by telephone via the Reservation Office at 0900 – 2020178 (€0.90 per call) or via the Parade 12 desk until no later than 14 days before the desired date.
5.11 De Kring would like to receive the correct name for the invoice, cost center (if applicable), and other necessary invoice details by return. De Kring must receive these within 3 working days.
5.12 Boat tours for groups are possible for various routes. These tours can only be reserved via the Reservation Office at 0900 – 2020178 (€0.90 per call). Different group sizes apply to boat tours depending on the desired route.
5.13 The reservation is confirmed to the participant in writing with an order confirmation. The total amount includes VAT and transaction costs. Payment for packages, boat tours, guided tours, and city walks must be in our possession no later than 14 days before the activity.
5.14 If payment is not received on time, the reservation will lapse. The participant can then no longer claim the reservation. Any amounts received too late will be refunded, minus 10% cancellation costs.
5.15 All payments to De Kring are made without suspension or set-off.
Article 6 Cancellation and Refund Policy
Individual (single tickets)
Request for cancellation on own initiative
6.1 Tickets already paid for will not be taken back; there is no right to a refund. This also applies to unused tickets.
6.2 De Kring does point out the possibility of taking out cancellation insurance (this is not possible through De Kring).
Changing the reservation
6.3 Tickets already paid for can be rebooked to another date or time up to a maximum of 72 hours before the activity (city walk, guided tour, boat tour, or museum visit).
6.4 If the participant does not yet have a new date in mind, there is a second option. The participant will receive a digital credit (voucher) for the amount paid (excluding transaction costs), which can be spent on all activities available on the desired new date for up to 120 days after issue. Note: the boating season runs from 01-04 to 31-10. It is therefore possible that the participant may have to spend the credit on another activity if the credit falls outside the boating season.
6.5 Rebooking reserved tickets is only possible by telephone via the Reservation Office at 0900 – 20 20 178. Availability: every working day from 10:00 AM – 12:00 PM and 1:00 PM – 3:00 PM.
6.6 De Kring informs the participant that it makes no exceptions to the above provisions under any circumstances.
Cancellation of activity by De Kring
6.7 If De Kring proceeds with cancellation on its own initiative, the participant is entitled to a refund of the amount paid.
Groups
Cancellation periods within which cancellation or rebooking of a group booking for city walks, guided tours, boat tours, and museum visits is possible.
6.8 The participant can cancel the group booking free of charge up to 30 days before the date of the group booking.
6.9 From 30 to 14 days before the reserved date of the group booking, De Kring will charge 10% cancellation costs; the participant will receive a credit note for the total amount excluding the cancellation costs. If the invoice for the initial booking has not yet been paid, you will receive an invoice for the cancellation costs, being 10% of the initial invoice amount.
6.10 From 14 days before the reserved date of the group booking, the participant owes the full amount for the catering part of the package plus 10% cancellation costs on the remainder.
6.11 From 72 hours before the reserved date of the group booking, no refund is possible.
6.12 De Kring points out the possibility of taking out cancellation insurance (not possible through De Kring).
Changes to the reservation
6.13 Changes to the reservation, such as a reduction in the number of groups or number of people per group, are possible up to 14 days before the date of the city walk, guided tour, boat tour, or museum visit.
6.14 From 14 days before the city walk, guided tour, boat tour, or museum visit, no free changes are possible, partly due to agreements with third parties and administration.
6.15 If the participant still wishes to make a change within the 14-day period before the package date, the cost is €10.00 per change.
Cancellation of activity by De Kring
6.16 Guided tours in St. John’s Cathedral cannot take place if a funeral or other service is held at the time of the relevant tour. In this case, a refund of the amount paid by the participant will follow.
6.17 Guided tours in the Town Hall are subject to municipal activities. If such an event unexpectedly occurs, De Kring will contact the participant by telephone and offer an alternative if possible. If desired, a refund of the amount paid by the participant will follow.
6.18 In case of cancellation of your activities (city walk, guided tour, boat tour, or museum visit) due to extreme weather conditions or other causes that endanger the safety of our guests: De Kring will then proceed with a refund of the amount paid to De Kring.
6.19 The refund will be processed by De Kring within 10 working days.
Article 7 Liability
7.1 Participation in events organized by De Kring takes place entirely at your own risk and under your own responsibility.
7.2 De Kring is not liable for damage of any kind caused by De Kring acting on incorrect and/or incomplete data provided by or on behalf of the participant.
7.3 If the participant suffers damage in any way during or as a result of the activity/activities, De Kring cannot be held liable, unless this is due to intent or gross negligence on the part of De Kring.
7.4 The liability of De Kring is in any case always limited to the amount paid out by its insurer in the relevant case.
7.5 The total liability of De Kring due to an attributable shortcoming in the fulfillment of the agreement or on any legal ground whatsoever is limited to compensation for direct damage, up to a maximum of the amount paid out by its insurer in the relevant case, or if this is lower: the price stipulated for that agreement (excl. VAT).
7.6 The liability of De Kring for indirect damage is excluded.
Article 8 Complaints
8.1 Complaints regarding the activities organized by De Kring must be submitted in writing to De Kring by registered mail within 5 days after the end of the activities or the program.
8.2 Submitting a complaint does not suspend the payment obligation of the invoice.
Article 9 Applicable Law and Competent Court
The agreement and any disputes arising from or related to it are governed by Dutch law. Any disputes will be submitted exclusively to the legally competent court in the Netherlands.